Refund Policies

We understand that purchases don’t always go as planned. If you regret or accidentally make a purchase, it may be possible to get a refund depending on the situation. Below, we outline some rules about what can and cannot be refunded, along with other related information.

What Can and Cannot Be Refunded

We will refund any unused in-game content purchased within the last 14 days unless otherwise required by applicable law. If you’re unsure whether your account has been used or not, we provide some guidance in the “Frequently Asked Questions” section below. Once a refund is processed, the affected content will be removed from your account.

✓ Refundable

● Dollar value ($) in the account that was purchased but not used.

X Non-refundable

● Premium In-Game Currency (such as Diamonds) (“In-Game Currency”)

● Characters/Monsters

● Dollar value ($) spent on any in-game package.

● Skins

● VIP Levels

● Account Transfers

● Promotional Items

● Event Passes (including Premium Battle Pass and Premium Battle Pass levels)

● Obtained Content

● Regular in-game currency (Gold)

Additional Rules on Real Money Refunds

You may have purchased our In-Game Currency or in-game content with real money. If you use real money to purchase (1) In-Game Currency without spending the purchased In-Game Currency or (2) unused refundable content, you can request a refund from Player Support within the first 14 days of purchase unless legally required otherwise.

These real money refunds are subject to the following additional restrictions:

● Real money refunds will only be issued to the payment method you used to purchase the In-Game Currency. For example, if you paid with a credit card, the refund will be issued to the same credit card.

● We can only issue a refund if the payment method you used to purchase the In-Game Currency or content has the capability to process refunds. For instance, we can issue refunds for payments made via credit/debit cards or PayPal but not for gift cards, prepaid cards, or PIX. If your payment method does not allow refunds, don’t worry—we may still refund your purchase with an appropriate amount of In-Game Currency.

● Separate refund rules apply if you made your purchase through a third-party platform (such as the Apple App Store or Google Play Store). See below for more details.

Third-Party Markets and Platforms

Special rules apply if you made your purchase on a third-party marketplace/platform. Unfortunately, due to the nature of third-party marketplaces, we cannot provide such refunds. But there is still hope! These marketplaces/platforms may offer cash refunds for purchases made on their platforms under certain conditions. For example, the App Store and Google Play Store have guides on how to request cash refunds for in-app purchases.

For purchases on Apple devices through the App Store, <a href="https://support-apple-com.translate.goog/en-us/HT204084?_x_tr_sl=en&amp;_x_tr_tl=pt&amp;_x_tr_hl=pt-BR" target="_blank">click here</a>.

For purchases on Android devices through the Google Play Store, <a href="https://support.google.com/googleplay/answer/2479637?hl=en-BR" target="_blank">click here</a>.

Understand that if Apple, Google, or any other third-party marketplace denies your refund, there’s nothing further we can do.

GamesHyped Returns

In some limited cases, GamesHyped may decide at its discretion to refund completed purchases (a “GamesHyped Return”). For instance, GamesHyped may decide to refund players for content purchased during the player’s participation in the closed beta of a new game, or for content purchased where a bug has been identified. If we decide to issue a GamesHyped Return, refunds will be automatically issued to all affected players.

Chargebacks

To combat potential fraud, GamesHyped’s policy on chargebacks is as follows, except where required by applicable law:

● Once a chargeback occurs against a GamesHyped account, that GamesHyped account will be suspended. Players can regain access to their account by contacting Player Support and reimbursing the amount due.

● If a chargeback occurs in connection with a gift transaction (gift), both the account that sent the gift and the gifted account will be suspended.

● Fraud alerts and requests for information (e.g., the cardholder or card-issuing bank questioning the authenticity of the transaction) may be treated similarly to chargebacks.

● If multiple chargebacks occur against the same GamesHyped account, GamesHyped reserves the right to permanently ban that account.

Please contact Player Support if you have any questions.

End of Refund and Chargeback Policy

These are the guidelines we follow regarding refunds and chargebacks. We hope this has clarified any questions you may have had about our policies. If there’s anything you didn’t understand or if you need further clarification, please don’t hesitate to contact us.